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Submit a Complaint

Arbicle is committed to resolving complaints fairly and transparently, as required under EU Regulation 2019/1150 (Platform-to-Business). We will acknowledge your complaint within 2 business days and aim to resolve it within 15 business days.

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By submitting, you agree to our Privacy Policy. Your data will only be used to process this complaint.

Our complaint process

  1. We acknowledge your complaint within 2 business days
  2. We investigate and aim to resolve within 15 business days
  3. We will communicate our decision by email
  4. If unresolved, you may escalate to the CCPC or seek mediation